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Knowledge base
FAQ and General Info about Lumi
FAQ
8
How can I recover if I don't have my mnemonic?
How can I buy BTC or ETH with USD/EUR by card?
How can I cancel the transaction?
I have sent (somebody sent me) coins, but I don’t see it in the wallet
How can I sell crypto and withdraw money to my card?
See all 8 articles
General Info about Lumi
6
Is Lumi open-source?
Is Lumi an HD wallet?
What does “Client-side wallet” mean?
Why doesn’t the Lumi app require registration?
In what countries can I buy crypto with card in Lumi Wallet?
See all 6 articles
How to use Lumi Wallet & Lumi Collect
Getting started with Lumi
17
What can Lumi do?
How do I get started with Lumi?
Which platforms support Lumi?
How do I add a token wallet in Lumi?
How do I buy crypto with USD/EUR in Lumi?
See all 17 articles
Backup, Restore and Security
9
How can I restore my wallet?
I don't have my mnemonic phrase, what can I do to restore my wallet?
How can I backup my wallet?
How do I add or change my PIN code?
I forgot my PIN, what can I do?
See all 9 articles
Fees and Transactions
14
What does a fee mean? Who do I pay to?
Which fee should I choose for my Bitcoin transaction?
I cannot exchange my tokens. What can I do?
Why cannot I send my coins / tokens?
Can I cancel my transaction?
See all 14 articles
Web Wallet Guide
8
Getting started with Lumi Web Wallet
How to create a token wallet in the web version?
How to import wallet in the web version?
How do I send and receive coins in the web interface?
How do I exchange coins or tokens in the web interface?
See all 8 articles
How to use Lumi Collect
6
What is Lumi Collect?
What currencies / tokens does Lumi Collect support?
What are ERC721 tokens?
What is the Collection?
In-app browser
See all 6 articles
Troubleshooting
Problem with my wallet
5
I don't have my mnemonic and I lost access to my wallet
I want to delete my account
I forgot my PIN code
I’ve imported my wallet but don’t see my balance
I cannot create EOS account
Problem with my transaction
6
I want to cancel my transaction
I haven't received my transaction in Lumi
I cannot send tokens / coins
I cannot exchange my tokens
I don't have enough CPU when making EOS transactions
See all 6 articles
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