Sometimes when you exchange your coins or tokens, you can find yourself in the situation when you have been charged but haven’t receive the exchanged crypto.

This can happen due to several reasons. Let us talk about the most common case.

We work with our partner Changelly to process the exchanges. Sometimes transactions get failed due to the sudden rate drop at the moment of the exchange. In this case it is possible to  process the transaction manually at the current exchange rate if the you agree.

Regardless of why you haven’t received the money after exchange, we will figure it out. Please contact our support team for help.