Support : Lumi Wallet Support

Knowledge base

FAQ and General Info about Lumi

Find answers to most frequently asked questions, learn general info about Lumi

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How to use Lumi Wallet & Lumi Collect

Get started with Lumi, backup and secure your wallet, send and receive crypto

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Troubleshooting

Get some help with finding solutions to the issues with your wallet or transaction

Common questions

How can I recover if I don't have my mnemonic?

How can I buy BTC or ETH with USD/EUR by card?

How can I cancel the transaction?

I have sent (somebody sent me) coins, but I don’t see it in the wallet

How can I sell crypto and withdraw money to my card?

I want to send/exchange tokens, but the transaction doesn't go through. Why?

How can I delete my account?

What is KYC?

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